Returns & Exchanges

At D'Addario, we stand behind the quality of our products and offer a 30-day return window for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your return or exchange needs.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Shipping Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location and retain your tracking receipt for your records.

• 4.
  Receive Refund

  After our warehouse inspects the returned goods, a refund will be issued to your original payment method within 5-7 business days.